How long does moving off Fivemanage take?
About ten minutes of your attention. You paste a read-only key, we copy every file, and hand you the list of old link to new link when it finishes. The copy runs without you watching it.
Support
What do you need?
Most things get answered faster in Discord than in a ticket, and the questions we hear every week are answered below.
Frequently asked
The questions we get every week.
Grouped by what you were doing when you hit them.
Do I have to rewrite my scripts?
Usually not. The upload endpoints are Fivemanage-compatible, so screenshot-basic and any resource that lets you set the upload URL keep working once you swap the URL and the token. Resources with the Fivemanage address built in, such as lb-phone, need a small edit.
What about links already posted in Discord?
They keep pointing at your old host. The migration report is a mapping, so you can rewrite the ones that matter, like open reports, appeals and your wiki, and let the rest age out.
Can I run both hosts while I test?
Yes, and for the first week you should. New uploads go to FiveDock, the old key still serves reads, and you cut over when nobody notices the difference any more.
What counts against my bandwidth?
Outbound delivery of your files: a screenshot in a Discord embed, a clip opening in the panel, an image pulled by a phone script. Uploads do not count, and neither does anything the panel fetches to render itself.
What happens when I hit the cap?
It depends on the limit. At your storage limit, uploads stop, existing files keep serving and nothing is deleted. At your traffic limit, files stop being served until the 1st, unless you are on City or Metro and chose to keep serving, in which case the extra traffic is billed. You never get an invoice you did not agree to.
How much is overage?
Free cappedCity €2.50 / TBMetro €2.00 / TB
The going rate elsewhere in this corner of the FiveM world is about $4 per TB. Here it is €2.50 per TB on City and €2 on Metro, plus applicable tax, and only if you choose to keep serving once your plan’s traffic is used up. It is invoiced after the month ends. 1 TB is 1,024 GB.
Do you modify my images?
No. We serve the bytes you uploaded, unchanged, and keep one stored copy when the same file is uploaded twice. That includes any EXIF data, so remove location data from photos before you upload them. If you want a smaller format, upload in it, for example with encoding = 'webp' in screenshot-basic.
Can you read my backups?
No. They are encrypted on your machine with a key that never leaves it, so we hold ciphertext and nothing else. Keep that key somewhere other than the server it protects. If you lose it, nobody can recover the backups.
How often are backups taken, and how long kept?
Free daily · 7 daysCity daily · 30 daysMetro hourly · 12 weeks
They are incremental, so an hourly schedule does not mean twenty-four full database dumps a day.
Can I restore one player, not everyone?
Yes. Roll back a single table, one resource, one file, or one player’s inventory and money to any point inside the window, while the rest of the city carries on. Table and player restores are on Metro.
Can backups go to my own bucket?
Yes, on Metro. Point us at an S3-compatible bucket you own and we write there instead. Still encrypted with your key, still restorable from the panel.
What am I installing?
One resource. Drop it in, add ensure fivedock and your key to the server config, restart. That is the whole setup, on a dedicated box or a managed host alike.
Does it open any ports?
No. The agent connects outbound and nothing listens on your machine, so there is no new attack surface to firewall and it works behind NAT without any port forwarding.
Does my database password leave the server?
Never. It is read locally and used locally. The panel receives the rows you asked it to show, never the credential that fetched them.
Does this replace txAdmin?
No. txAdmin runs the machine: the process, the restarts, the console. FiveDock runs the city: players, evidence, rollbacks, files. Most cities use both.
Can you set it up for me?
Yes. On Getting started, an owner or admin can let FiveDock support into the workspace as an admin for 72 hours. It takes no seat, every change we make shows up in Activity under our name, and you can end the access at any time. The setup chat is there too if you’d rather ask first.
What can I monitor with it?
Your own apps: a website, an API, a job. They send errors, traces, session replays, profiles and cron check-ins, which land as issues, performance data and alerts in the same workspace as your server. You don’t need a FiveM server for it, only an app and its DSN.
Can I point my Sentry SDK at FiveDock?
No. FiveDock has its own SDKs, one package for the browser, React, Next.js and Node.js and a module for Go. Their envelopes look like Sentry’s but aren’t compatible, so a Sentry SDK can’t send here. The calls are named the same way, so moving a project over is mostly a new import and a new DSN.
What happens when I use up the monthly quota?
Free 5,000 errorsCity 50,000 errorsMetro 250,000 errors
That kind of data is turned away until the 1st, and the SDK stops sending it. Everything else keeps flowing, and nothing is billed by volume. Each workspace has its own quota for errors, spans, logs, replays, profiling and attachments, and cron monitors are counted as monitors, not runs.
How long is monitoring data kept?
As long as your plan keeps history: 7 days on Free, 30 on City and 90 on Metro. Session replays are kept for 90 days at most.
How many staff accounts do I get?
Free 2 accountsCity 10 accountsMetro unlimited
One account per person who signs in to the panel. Players uploading through the public portal don’t need one.
Can I stop a moderator from touching the database?
Yes. On Metro, roles decide who can run each command, and every action is written to the log with a name against it. With a second owner on Metro, restores and other destructive commands wait for their approval. Metro also adds masking, so trainees never see real addresses or payment details.
What is in the Black Box?
A per-player timeline of logs, screenshots, clips and transfers, indexed by player and by second. Open a report and the proof is already assembled, and you can export it as a file.
How long is event history kept?
Free 7 daysCity 30 daysMetro 90 days
A month on City is enough for an appeal filed weeks later. Free keeps a week, Metro 90 days.
Is the free plan actually free?
Yes. Free gives you 10 GB of storage, 100 GB of bandwidth a month, two staff accounts and daily backups, with no card and no trial that runs out. That is five times the traffic of Fivemanage’s free plan, which has 20 GB.
What does yearly billing save me?
Two months. Yearly is billed once at ten months’ price, and you can switch to it mid-month. We credit whatever you have already paid.
Can I change plans mid-month?
Up or down, any time, prorated to the day. Downgrading keeps your files; anything past the new plan’s quota stops accepting uploads until you are back under it.
What happens to my files if I cancel?
You drop to Free and keep serving whatever fits inside it. Everything above the Free quota stays downloadable for 30 days, and the panel has a bulk export so you don’t have to click through a file list.
Still stuck?
Tell us what you were doing when it broke. A screenshot of the console helps more than you would think.